asfenhero.blogg.se - Job description for perfect assistant

Basically, EQ means the ability to recognize, understand and manage one’s own emotions, as well as the emotions of others.

High Emotional IntelligenceĮmotional Intelligence (referred to as EQ or EI) is a term created by two researchers – Peter Salavoy and John Mayer – and popularized by Daniel Goleman in his 1996 book of the same name. That’s why identifying the following traits in potential candidates might be even more important than a certain skill set. While customer service skills can be improved though training and mentoring, it takes tremendous effort and motivation to change natural behavior.

But beyond that, there are certain characteristics and qualities that set excellent customer service employees apart. Having those questions answered in detail will give you a better understanding of what you should be looking for in your ideal candidate.

What exactly will the agent be responsible for?.

What soft skills are ‘must-have’ and desirable to have?.

What hard skills are absolutely necessary for the job?.

What is the ideal support personality for YOUR company culture?.

Before we jump into exploring what makes a fantastic customer service employee, here are the key questions you should ask before hunting for a perfect support agent: While perfection can hardly ever be achieved – some people just happen to possess the qualities that make them more suited for the role of a customer service representative, while others simply don’t.

Providing outstanding customer service naturally starts from finding and hiring the right employees for your customer support team. Key Personality Traits for A Perfect Service Rep